Webfitters developed an intuitive piece of software for a locally based refrigeration company that allows their customers to track the performance of their refrigeration units and send alerts when there are performance issues. This system alleviates the headaches of unnecessary support calls, slow response times, and more.
How does the application work? The system reports the units’ health several times a day. When one of the units is performing poorly or malfunctions, the system is alerted as is the customer. The customer can log on to see the issue and also locate the closest repair technician to the area via GPS to contact for repairs. Automatic logs are created for all incidents. With this technology, management and repair technicians know what they need to bring in order to solve the problem the first time. Imagine a cruise ship docking and having the service person waiting with the correct parts in hand to solve the problem.
If your company is in a position where you can’t afford downtime, it may be time to consider an automated business solution. Webfitters has the expertise and experience to provide you with this solution. Contact us today to learn more!